Conflict-management

We face conflicts so often and feel discomfort and distress about them almost each time. How do I express my point of view without offending others? How do I say no? How can I prevent conflictual situations by means of assertive communication? Our aim is to help participants acquire the techniques of assertive communication in order to get around the barriers, to enforce their intentions/interests and to prevent stress-situations and conflicts, while also taking others’ viewpoints into consideration. In the program we assess the participants’ knowledge about assertiveness and look over a range of situations in typical every day and work tasks, through role-plays, in order to build it into their behavioral repertoire.